Complaint Handling Policy

At Essence Hair, we strive to provide the highest level of customer satisfaction. Should you have a complaint regarding a product or service, we are here to assist you and ensure your concern is handled in a fair, transparent, and professional manner.

How to Submit a Complaint

If you have a complaint, please contact our customer service team as soon as possible via:

Email: info@essencehair.nl

To help us assist you efficiently, please include the following information when submitting your complaint:

• Your full name and contact details

• Your order number

• A clear and detailed description of the complaint

• Photos of the product or situation, if applicable

Complaint Review Process

Once your complaint has been received, we aim to respond within five business days with a solution or update. Every complaint is taken seriously, and we will make every reasonable effort to resolve the issue to your satisfaction.

What Happens After You Submit a Complaint?

Our customer service team will carefully review your complaint and inform you of the steps we will take to resolve the matter. This may include, where appropriate:

• Returning a defective product

• Providing a replacement

• Issuing a refund or partial refund

Each case is assessed individually to ensure a fair outcome.

Not Satisfied With the Outcome?

If you are not satisfied with the solution provided, you may submit your complaint to an independent dispute resolution body. We will provide further information upon request.

At Essence Hair, we value your feedback, as it helps us continuously improve our products and services. Thank you for your patience and for trusting Essence Hair.

Complaints